Frequently Asked Questions (FAQs)

Why should you trust StoreLuv ?
Unlike most online retailers out there, we are customers focused and work hard to serve you with the best deals we luv. We can guarantee you quality products, swift delivery and lowest prices.

Is it safe buying from you ?
StoreLuv is using the best and the safest SSL certificate so you will be able to buy safely and securely. Also we are using the most trusted payment processors in the world - Paypal and all major credit cards as secure payment methods

How long does it take for my order to arrive ?
Please check our Shipping page for more information

How much is shipping ?
If your order is above $40 - Free Shipping! You can save money by placing all your items in one order!
Shipping is flat $5.99 per order to USA, Canada, Australia and New Zealand.

How can I track my order ?
An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order.

When will I receive tracking information ?
Within a week of your order being fulfilled and shipped, you will receive a notification email containing your tracking number.

If you do not receive such an email within 7 business days, please Contact Us

How to apply a discount code ?
When using a discount code or voucher, you should enter it in the discount code text box, which is located at the right side of the checkout page.

If you are placing the order on your mobile phone, the discount box can be found in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code.

You will see whether the code is successfully applied after the button is pressed.

How can I get help with my order ?
You can reach us by: